Customer Satisfaction Survey (24/01/2012)
True to the motto "your opinion is essential for us" we conducted a customer satisfaction survey, which was done by a young student who worked on her thesis in our company. MANY of you were very eager and engaged themselves briskly and for these efforts, we would like to say thank you very much!
We want to inform you of the results in a summary (according to German scholl grade points 1 = excellent, 2 = good, 3 = satisfactory, etc.):
| Product Quality | 1.77 |
| Price Performance Ratio | 2.5 |
| Delivery Time | 1.7 |
| Condition upon Delivery | 1.34 |
| Material Specifications | 1.8 |
| Safety Data Sheets | 1.5 |
| Technical Data Sheets | 1.7 |
| Technical Reports | 1.9 |
| Suggested Formulations | 2.0 |
| Order Processing | 1.7 |
| Health Protection | 2.0 |
| Materials (i. e. Brochures, Packaging) | 1.9 |
| Reliability | 1.8 |
| Concession (i. e. Waiting Time, Cooperativeness, Wish-fulfillment) | 1.7 |
| Sovereignty (i. e. Appearance, Politeness) | 1.6 |
| Empathy ( i. e. Expert Knowledge, Attention, Interest, Motivation) | 1.7 |
Those advantages against our competitors have been mentioned:
| - Delivery Time |
| - Price Performance Ratio |
| - Consulting and Service |
| - Unrivaled |
| - Technical Advantages |
Topics, which should be ameliorated:
| - Price |
| - Master Data Maintenance |
| - Data Maintenance Homepage |
More topics, which delighted us very much:
| - The fact, that we are co-operating since 37 years can definitely be understood as commendation. |
| - Very detailed homepage with beneficial informations for the formulator. One should, from time to time, point the customers onto the internet presence of Hoffmann Mineral. |
Your support gives us the chance to improve our work steadily. This is very important for us, many thanks for your frankness and honesty!
In case of any questions, desires, suggestions for improvement and commendation the sales team is always at your service.
