News
Customer Satisfaction Survey (24/01/2012)
True to the motto "your opinion is essential for us" we conducted a customer satisfaction survey, which was done by a young student who worked on her thesis in our company. MANY of you were very eager and engaged themselves briskly and for these efforts, we would like to say thank you very much!
We want to inform you of the results in a summary (according to German scholl grade points 1 = excellent, 2 = good, 3 = satisfactory, etc.):
| Product Quality | 1.77 |
| Price Performance Ratio | 2.5 |
| Delivery Time | 1.7 |
| Condition upon Delivery | 1.34 |
| Material Specifications | 1.8 |
| Safety Data Sheets | 1.5 |
| Technical Data Sheets | 1.7 |
| Technical Reports | 1.9 |
| Suggested Formulations | 2.0 |
| Order Processing | 1.7 |
| Health Protection | 2.0 |
| Materials (i. e. Brochures, Packaging) | 1.9 |
| Reliability | 1.8 |
| Concession (i. e. Waiting Time, Cooperativeness, Wish-fulfillment) | 1.7 |
| Sovereignty (i. e. Appearance, Politeness) | 1.6 |
| Empathy ( i. e. Expert Knowledge, Attention, Interest, Motivation) | 1.7 |
Those advantages against our competitors have been mentioned:
| - Delivery Time |
| - Price Performance Ratio |
| - Consulting and Service |
| - Unrivaled |
| - Technical Advantages |
Topics, which should be ameliorated:
| - Price |
| - Master Data Maintenance |
| - Data Maintenance Homepage |
More topics, which delighted us very much:
| - The fact, that we are co-operating since 37 years can definitely be understood as commendation. |
| - Very detailed homepage with beneficial informations for the formulator. One should, from time to time, point the customers onto the internet presence of Hoffmann Mineral. |
Your support gives us the chance to improve our work steadily. This is very important for us, many thanks for your frankness and honesty!
In case of any questions, desires, suggestions for improvement and commendation the sales team is always at your service.
New Rectangular Big Bags (09/01/2012)
Supplying our products Sillitin, Aktisil, Sillikolloid and the new calcined variation Silfit and Aktifit in big bags has proved itself since many years. As a new challenge, we want to improve the delivery quality again and therefore we will continuously convert to rectangular big bags (standard and type C, all sizes). The advantages of this new size are the better stability, which leads to an ameliorated handling and optimized securing of loads. To protect the products from humidity, we will continue to fil wrap the big bags and to put a plastic hood on the top.
Data sheets with detailed technical informations, regarding the measurement and how to use the big bags will be find here:
Calcined Neuburg Siliceous Earth: New Technical Reports (22/11/2011)
We are pleased to present you our new technical reports
- "Calcined Siliceous Earth in Polyamides 6 and 66"
- "Calcined Siliceous Earth in Medium and High Voltage Cable Insulations"
Material Safety Data Sheets in Rumanian (22/11/2011)
Now you can get the material safety data sheets for our products in rumanian.
Publication: "Better Filling of Polyamides" (28/02/2011)
... of the journal Kunststoffe international, 2/11
